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Ecommerce Trends 2020: 10 Proven Ecommerce Marketing Strategies to Boost Sales & Revenue

Before reading this article just hit this keyword in Google and see the total search results – “eCommerce Marketing Guide“.

Checked?

Millions of articles and guide are already published for this topic but, only few guide has the most updated information on eCommerce marketing strategies.

This guide is one of it 😉 So, let’s begin !

Whether you have just opened your online retail store or have been running it for quite a few years, you would always like to increase sales. Why shouldn’t you?

The global Ecommerce is expected to reach 5 trillion by 2021. And you certainly want to have your piece of the pie.

However, growing an online retail store is an uphill battle.

Big players like Amazon and eBay with their inexhaustible marketing budgets can easily sway customer sentiment. What should a small online retailer, like you, do to increase sales?

Don’t worry, We have the answer for it – Implement ecommerce marketing strategies smartly!

Yes, smart ecommerce marketing is the only way to beat the competition and grow sales for your online ecommerce store.

In today’s post, We are going to discuss #10 proven eCommerce marketing strategies that will bring success in 2020. 

What is Ecommerce Marketing?

Ecommerce marketing is nothing but a practice to bring prospects/customers to your online store, convert sales, and retain those customers who purchased from you. It also includes reaching out to prospects/customers who abandoned their shopping carts and persuading them to complete transactions. Smart isn’t it?

Ecommerce marketers often rely on search engines, social media, emails, and digital content to drive relevant traffic to online stores. There are many offline marketing ways to boost the online sales like print advertisement, Television Ad placement, Banners and hoardings, Newspaper advertisements and radio ads as well. But, the main thing is that this advertisement platforms are quite costly compared to digital marketing platforms. So, Here we are going to introduce you some of the finest ecommerce marketing tips from digital platforms to get good sales and revenue.

Proven Ecommerce Marketing Tips for 2020

#1- Optimize Your Product Listing 

Optimized meta can help individual products rank on Google. So you must optimize your product listing to increase conversion rates in 2020. 

Here are some tips to optimize product listing:

  • Title should include all the details (Product name, size, color etc. – Depends on product category)
  • Categorize your products strategically
  • Use beautiful headers to divide content into small chunks
  • Write persuasive product descriptions 
  • Include reviews and ratings on product pages
  • Clear Shipping details information on Landing Page
  • Promo / Coupon / Offer details besides Product Price
  • Personalize the shopping experience for your users.
  • Add high quality product images
  • Related products information just below the product

Here is one wonderful product page example containing all the relevant details cryst and clear.

Pro Tip – Well optimized product title & description also helps you to show product listing ads on targeted keywords from Google Ads / Bing Ads shopping campaign.

Optimizing product listing is the first step toward boosting sales of your business.

#2- Leverage Social Media Marketing

Social media platforms used by marketers are growing each year. Data suggest that 2020 will also see growth.

Image Source: eMarketer

As an Ecommerce retailer, you cannot afford to stay away from social media if you want to beat your competitors and grow the business in 2020. Proper social media marketing for an ecommerce business will not only help in sales but in branding as well. Running paid ads on social media can also increase the brand awareness so, one can’t miss the opportunity to promote their ecommerce business on social media platforms.

Our guide to data-driven social media marketing strategies to promote your business online can help you to get started. Promoting ecommerce business on social media is just half work done so, here you need to push the strategy further. Before social media ecommerce businesses has limited resources for customers. They provides customer support services via email, phone call & live chat medium. But, now people prefers to complaint over social media because they need quick solution. Due to this immense audience base over social media it forced ecommerce businesses to hire social media team specifically to resolve customer queries and social media marketing.

#3- Create An Awesome Loyalty Program

It goes without saying that you need to put more effort into converting new leads into customers than selling to your existing customers.

So, you should try to sell more products to your existing customers. And a good way to make it happen is to create an awesome loyalty program.

Here are five tips that can help:

  • Pick a great name 
  • Reward a variety of customer actions 
  • Make ‘your reward points’ available 
  • Offer multiple opportunities to enroll
  • Make your loyalty program fun to continue

Make 2020 a great year for your loyalty program.

#4- Design a Lucrative Affiliate Program

Affiliate marketing is an effective yet economical way to increase sales. And the best thing about it is you will have to pay only for results.

Here lucrative affiliate program should be included in your Ecommerce growth strategies for 2020.

Here are three proven tips to grow your sales through an affiliate program:

  • Recruit affiliates smartly (niche-specific sites with a minimum of 100 unique visitors daily)
  • Run black Friday deals & cyber monday deals for your affiliate partners (Ecommerce Holiday Sale Season)
  • Try to include niche influencers in your affiliate program

Below is one such example of Blue Nile Affiliate program.

Having a good affiliate program can increase your sales without you making any effort. So don’t delay to design a lucrative affiliate program for your ecommerce business.

# 5- Power up Your Marketing Emails

More and more Ecommerce businesses will focus on email marketing in 2020.

Why? People check their emails many times in a day, and a well-crafted email marketing campaign can help you get many customers quickly.

However, you should understand that Ecommerce marketing is not only about crafting great marketing emails you also need to get your email sequencing right. Your email subscribers can opt-out if they often receive emails in a wrong sequence.

Following are seven types of preffered emails you should start sending in 2020:

  • Welcome emails 
  • Engagement emails
  • Offers / Discount emails
  • New Collection emails
  • Cart abandonment emails
  • Upsell/cross-sell emails
  • Thank you emails 

To maximize the success of your email marketing, you must focus on event-based email marketing. Just make sure you don’t spam the customer’s mail else they will opt-out for sure. Email marketing gives the best conversion rate for ecommerce business niche as the chances are high to convert them as a customer. So, prepare your email marketing strategy accordingly.

#6- Rope in Influencers to Shout Out Loud

Influencer marketing will play an important role in 2020. However, the focus will be on micro-influencers. Why? – The reason is below.

It has been observed that having a big number of followers doesn’t always work. In fact, an Instagram star with 2M+ followers couldn’t sell 36 t-shirts, says a report. What’s more, one has to pay a hefty fee to rope in big names.

On the contrary, micro – influencers with loyal small audiences can do wonders for your online retail store. And you don’t have to break the bank to rope in micro – influencers.

My friend, micro – influencers are the marketing force of the future. Start making relations with micro – influencers if you want to leverage the true power of influencer marketing in 2020.

Recently Facebook also launched their own Brand collaboration tool where businesses/brands can collaborate with influencers to advertise their products. So, if you are looking for micro – influencers then just check out this amazing tool to collaborate with influencers.

#7- Target Users Who Abandon Shopping Carts

Not all who add products to the shopping cart complete the transaction.

According to a study, 69.57% is an average documented online shopping cart abandonment rate. Indeed, this is a big number. By targeting these buyers, you can boost your sales in 2020.

Here are the common reasons why shoppers abandon the cart.

Work on the above reasons and target those who don’t complete transactions with the help of retargeting ads and email marketing campaigns in 2020 to grow sales.

Here is one email marketing example for those users who abandoned cart.

Same way ecommerce businesses can run Dynamic remarketing ads in Google ads and catalog ads in Facebook to grab sales from abandoned cart users.

#8- Create Persuasive Content That Sells

Content marketing is super effective to build awareness for your retail store.

Celebrated marketing guru, Seth Godin once said, “Content marketing is the only marketing left.” 

Persuasive content will play an important role in 2020 to grow sales. And you should amp up your content team to create persuasive content throughput the next year.

Make sure that you publish at least 2-3 detailed articles based on the latest trend per month and promote these articles aggressively on different platforms. Publishing long shopping guides are found to be effective in lead generation.

Also, you should write guest posts on leading websites in your industry to build awareness.

#9- Improve Cross-Selling

If you improve cross-selling in 2020, your profit will go up quickly. What exactly is cross-selling?

It is nothing but pitching relevant products to your customers in addition to products they are already interested in buying.

Suppose, Rita (your customer) is interested in buying a screen protector for her mobile phone, you can pitch mobile covers, screen cleaners to her.

How can you choose the products to cross-sell?

Here is a thumb rule: Product to cross-sell are custom designed to work with the primary product.

The product page and checkout page are good places to showcase products for cross-selling.

What are you waiting for? Check your product catalog and pick products for cross-selling in 2020.

#10- Invest in Paid Marketing 

If you’ve just started your ecommerce Store and want to increase your sales instantly, then nothing beats paid marketing.

For quick results, online retailers will rely on paid marketing in 2020 too.

As Google is dominating the online search domain, Google Shopping Ads will lead the paid marketing in 2020. And Google Shopping Ads will be followed by Facebooks Ads, Instagram Ads, Bing Ads shopping campaigns.

For any ecommerce business Product listing ads / shopping ads are the most preferred ad type to start with. Don’t opt for search or display campaign at first but go for shopping campaigns and dynamic remarketing campaign to grow sales and brand awareness.

Important Paid Marketing Tips for eCommerce Business

  • Start shopping campaign / product listing ads in Google Ads, Bing Ads, Instagram Ads & Facebook Ads
  • Run Smart shopping campaign in Google ads to get good ROAS
  • Set promotion in Google Merchant Center, Facebook Ads & Bing Merchant center to get good CTR and revenue
  • Use high quality and relevant product image in Shopping Feed / Catalog
  • Start brand search campaign to run ads on brand keyword

You must keep aside a paid marketing budget for 2020 if you want to stay ahead.

Final thoughts,

Your competitors are not going to disappear in 2020, so you should execute the best E-commerce marketing strategies to outgrow them. If you follow the above pointers smartly, there is no reason why you wouldn’t be able to grow your business in 2020.

What about you? Do you want to share any other Ecommerce marketing tip for 2020? Please share it in the comment section. I’d love to know about it.

How to Use Micro Moments to Double Your Sales from any (Nearly) Business – eCommerce, Local or Online

Google serve over trillions of search queries every year and out of them over 15% are new search queries they never received before. Day by day the way consumers behave in the digital world is going through a huge change. Especially with more internet searches now taking place on smartphones than desktop or other devices, more shopping searches being conducted from mobile and more local search queries being conducted on the go than ever before. That is why the worldwide ad spends for mobiles have also been immensely increased.

While working with big ecommerce brands, I have seen this swift very closely, especially in last two years. Research says, “We estimate global expenditure on mobile advertising at US$107 billion in 2017, representing 52.6% of internet expenditure and 19.8% of total advertising expenditure (this total excludes a few markets where we don’t have a breakdown by medium). By 2020 we forecast mobile advertising to have grown to US$180 billion, nearly double desktop’s US$94 billion total, having overtaken desktop in 2017. Mobile will account for 65.6% of internet expenditure and 29.3% of all expenditure in 2020 – more than all the traditional media except television put together”. This reflects the amazingly rapid growth of ecommerce marketing on mobile which has brought a revolution among the advertisers and the consumers.

mobile internet growth

It has been noticed that consumers make decisions according to mobile content that serves the appropriate purpose at the appropriate moment. Content, hence, should be addressed to users intentions and accessible everywhere – throughout different device types, various platforms, and varied channels. And in this context, the importance of micro moments comes.

Are you thinking what micro moments are? Well, in this post, that is exactly what I am going to discuss today. After going through today’s post, you will come to know how ecommerce business is dependent on micro moments and in which way these moments can change the game of sponsored advertising. If you really understand these micro moments of your prospect customers, you can definitely increase the sales through your eCommerce website.

Micro Moments - The Game Changer in Online Business World

What is Micro Moments?

Google has nicely classified the Micro Moments which is an intent-rich moments, occur when people turn to a device, especially a smartphone, to act on a need – to know, do, buy, or go. This is a unique way to influence consumers or to get more customers which lot of marketers are still unaware of or don’t leverage it.

Micro MomentsLet me tell you more elaborately what these Micro Moments are:

  • “I want to know” moments – These occur when people research or explore something, but are not really in buying mode.

For example, after adopting an Abyssinian cat, a user has started wondering “what type of food should I get for this cat?” Instead of asking somebody in the family or among friends, the user intuitively picks up the phone and types “best food for abyssinian cats”.

Here the audience is still not in buying position but He may become your customer in the future. If you are looking to expand your brand reach, you can also target “I want to know” users. Here the conversion rate will be low but you can re-target such audiences during “I want to buy” moment.

  • “I want to do” moments – These occur when people require assistance in finishing a task or trying something new.

For example, a user just finished a woodwork for decorating his or her house interior. Now the user wants to stain the wood but is not aware of its actual process. Instead of taking advice from a professional, the user turns to the smartphone and type “how to apply wood stain.” If you are working on content marketing campaign to target such audiences, building such content may result in better ROI for the longer run.

This type of audience generally seeking help but sometime they may need professional services to complete the task and you may generate more business. Building DIY guides and resourceful content promoted through the proper channel can help you to reach proper audiences in specific region.

  • “I want to go” moments – These occur when people search for the local businesses or consider purchasing something or availing a service at a nearby store.

For example, if somebody from a small town in New York wants to increase some muscle mass, the person will naturally pick up the phone and type “gym near me”. This is the best moments for the businesses operating local services. Google provides tremendous opportunity for the business to target these “I want to Go” audiences through Google adwords.

  • “I want to buy” moments – These occur when people decide to buy something and probably require help in what to buy or how to buy it.

For example, on the way back to home from the office, a user feels hungry and wants to grab a bite of pizza. But incidentally all the nearest pizza places are either too noisy to place an order or have no seats available. Instinctively the user picks up the phone and types “order dominos pizza” or “order from pizza hut”.

This micro moment can be best target for an eCommerce website where you specifically run the ads for the “I want to buy” related search queries. Here the conversion rate will be higher and you can generate better ROI too. I know that Shopping ads does not provide the facility to target keywords but you can definitely control them by optimizing shopping feed and using negative keywords list.

Hope you have understood that these acts or moments help the consumers make decisions and shape preferences. In these moments, the expectations of the consumers stay at the highest pick. Thus the marketers should be aware of the micro moments to meet the ever-changing expectations of the consumers and capitalize those moments through flawless consumer interaction.

Micro Moments - The Game Changer in Online Business World 2

What Opportunities Micro Moments Bring for an E-Commerce Marketers?

Research says across numerous major industries, the volume of online searches, especially from mobile devices, is growing year after year. For example, in the home and garden industry, mobile search volume has been increased around 45% year-on-year, whereas the year-on-year growth of mobile search volumes is around 40% in electronics and apparel sector and around 30% in food and beverage industry.

This growth certainly brings a handful of opportunities for the emarketers to communicate with their target audience, build brand loyalty, make customer relationships stronger and nurture conversations. And in all these major areas, a detailed understanding of micro moments can help immensely and can be used as a marketing resource.

If you have a brand to promote, you should turn to micro moments to uplift your brand’s search marketing performance. By being there and staying useful precisely when it is required, you can utilize micro moments as the means of elevating engagement and Return on Investment (ROI).

To be successful in this process, the marketer needs to be aware of the methods to leverage the micro moments the best possible way and what those moments actually look like for their respective brands and the customers. If you make sure that you will be able to be there, give useful answers to every customer and offer a good user experience, there is nothing that can stop you to reap the benefits.

Micro Moments - The Game Changer in Online Business World 3

How to Optimize Adwords Campaign According to Micro Moments

As we already discussed four key micro moments in first part of the article. Now you need to understand that for each moment, users search for particular piece of information. Now, let’s talk about how you can optimize your Adwords campaign and map your ad to the users’ search intents in each of those micro moments.

1. Optimize Your Ad for “Want to Know” Moments

An ideal ad that maps to the query of this kind of micro moment denotes the users that they will get the information they are looking for once after clicking the ad. Such ads can comprise product comparison charts, a click to call link for more information, user-friendly information on a landing page etc. And make sure the pages, having all the information, are mobile-friendly.

comparison between

Detailed comparison data with your competitor product will do the magic here. Representation of information is the crucial part for this type of audiences.

2. Optimize Your Ad according to “Want to Go” Moments

An ideal ad to meet the query of this type of micro moment shows local result and highlights that it can be conveniently mapped out. This micro moment can give you a competitive advantage if you make your ad local in the best possible way.

Google location map

Are you thinking what are the best ways to make your ads local? Well, there are two basic strategies that you should follow:

  • Harness the benefits of location extensions. Connect your Google AdWords account with your Google Places account to active the extensions.
  • Add the location in the ad title.
  • You can also run the call only ads

This way you can tell your users that how exactly your ad is relevant to their “I want to go” micro moments.

3. Optimize Your Ad according to “Want to Buy” Moments

If you want to optimize your ad according to this specific type of micro moment, you need to provide information that matches such queries or show to the users the ways of buying directly from their own devices, especially cellphones.

You can use Adwords shopping campaign to implement local inventory ads, providing details about your business, store, and products. Here you need to user negative keyword lists to stop appearing your ads for other type of micro moments and should focus more on “Want to buy” moments.

4. Optimize Your Ad according to “Want to Do” Moments

An ad, which matches the best with the search query of this type of moment, proffers clear-cut step-by-step directions about the ways to achieve the task a user is looking for. Make sure your ad should be informative rather than mere promotional.

One of the great formats to meet such queries is video content. However, you must ensure that your ad can take a user to a properly optimized mobile-friendly landing page with particular instructions. You can also run video ads to target this type of audiences.

Believe me, this type of ad can help you attain a certain level of goodwill with the users and introduce them to your products.

Over to you

Hope this post has given you a detailed idea about micro moments and their impact on the marketing strategies. So, what are you waiting for? Take your Adwords campaign to the next level by optimizing it according to the micro moments those are relevant to your business. If you have already started using tactics to optimize it, do share your experience with us in the comment section. We’d love to know.

9 Ways to Improve Personalized Product Recommendation in eCommerce Website

eCommerce is my favorite subject and when it comes to conversion optimization, I enjoy working on usability testing part to increase the conversion rate of the website. Recently I privileged to participate in EcomChat which is an ecommerce & digital marketing networking group comes together every Monday for a live twitter chat. Last Monday, the topic was about smart product recommendation and the discussion was very insightful. As always @JamesGurd has nicely concluded the Ecomchat by sharing important takeaways from the event. In this article I will be talking about all different takeaways from the Ecomchat with detailed explanation and live examples. Here we go!

According to this infographic released by Monetate, the smart product recommendations can increase your revenue by up to 300%, improve the conversions by 150% and it also to help boost the average order value by 50% .

infographic product recommendation
But the biggest question is, does it work for everyone? Does it gives same result for all eCommerce business? Obviously the result is totally depending upon how you are implementing personalize product recommendation and the type of your business. As same strategy may give different result to different businesses, first understand and test the feature best suited your audiences and accordingly make the implementation. Lets go through each of those takeaways and see which one (or more) can work for your eCommerce business.

#1 Promote The Accessories

As done by various Ecommerce websites, the related accessories must be promoted along with the products. As shoppers mostly purchase relevant accessories or the recommendation like this will remind them to buy those accessories. Promotion of right accessory with a product on Sale is an important tool to gain more profits. Do mind that only relevant stuff should be promoted to attract the buyers. It is very common product recommendation practice being followed by most of the popular ecommerce websites. Amazon like others, displays its products using models who are styled with a range of other products available on the site. This not only shows the customers how the product actually look on a real person, but is also a useful way of suggesting other related items the customer might want to buy.
amazon-suggested-productsI recently searched for Dell Laptop on Amazon and at the end of product specifications, I found products depict in above screenshot. Look at the products and its title closely which refers to – “Customers who bought this item also bought”. This way eCommerce portals can push their customers to buy other stuffs as well.

#2 Match The Business Needs

Using the search related data a shopping website should try to match the business & customer needs. According to Dan, one should recommend the relevant products with very high margin. It serves two main purposes one they introduces closely relevant products with high profits on sale, second they provide a variety available in the budget of a shopper. In this way they earns both the profit and a buyer for their products. This thing can be easily noticed on any small or big eCommerce websites or on their application.

#3 Matching The Activity To User Needs

This is very common in regular shops hence in the Ecomm sites this thing is equally effective. In this type of personalized product recommendation, the website search related data will do the job. Display the products on the main page when it is the right time to attract the buyers. Currently Black Friday, Cyber Monday and Holiday Sales is going on, so all eCommerce flooded their home page design with banners and huge discounts.

Let’s find out how Amazon, Macys and QVC – 3 giant ecommerce retailers showing black friday banners all over the website.

black-friday-amazon

black-friday-macys

black-friday-qvc

#4 Social Proofs Are Must

Use of verified reviews done by verified customers can make you earn more money. Almost every Ecommerce website is using this method and it is must to have it on a portal. So go social and share the reviews to assure the customers for a genuine and a quality product. Shoppers trust other shoppers up to 12x more than the brand or marketing messages. A review done for a verified purchase makes other shoppers to try new brands and it makes them easy to shop from internet. ecommerce-verified-purchase

And also be well stocked or else your shopping site will be used only to read the reviews and the shopper will go for another website which will affect your business.

#5 Test To Find What Works

You can’t predict everything but you can go for testing the trend and minds of your shoppers. Never afraid of trying new things, try to go with some genuine test results. According to Tim, you can bundle multiple products in one group and highlight the discount / sale / offer price on that bundle. This way, you can sell multiple products to same buyers.

First understand your target audience and visualize their buying behavior, that will help you to start with your experiment to acquire those audiences. Just take an example of Amazon prime, providing shipping in 2 days and 30 minutes early access of thousands of deals. This will definitely attract buyers to place orders which are available to only prime members (even if they don’t require those products) will directly increase the sales.

amazon-prime

Testing is a good practice as you never know what works best for whole audience. Keep it simple and try to make the segment to give unique experience to your website visitors & don’t shy to take suggestions of your users. The data based on your user’s experience will helps you to acquire more business from the smart product recommendation. Start simple and go further as lot of small businesses don’t have access to right AI tools, so bundles and fixed recommendations are adequate.

#6 Try To Understand And Isolate Gift Purchase

Amazon using “This is a Gift” and other websites like QVC also do manage the gifting related purchases as special recommendations. A good understanding can fetch you more bucks and more visitors to your website. Currently many ecommerce portals providing detailed gift guide for every category which helps users to buy most popular gifts for someone. Apart from that they also provides the list of trending gifts in various categories that directly impact the buying decision of your users as no one want to spend time on reviewing 100s of products to make a gift.

qvc-trending-gifts#7 Improve The Relevance

Merging the data sources will give great result when implemented smartly, for example – Understanding what do they buy in stores? Or which items gets more returns / complaints etc. Including the product gets more orders and excluding the products get more returns will greatly impact the overall performance.

#8 Increase Your Sales With Personalization

Sending personalized product recommendations to your customers increases the sales. If you are using smart personalize product recommendation engine, within a few clicks you can detect the purchasing patterns of your visitors and buy recommending relevant products, you can encourage them to make an orders. This will help you to target right people with the right products. And you can learn more about each customer’s individual purchase history and recommended items by viewing their subscriber profile. Every E-comm website regularly sends the offers and deals related to the recent searches done by a user to there respective e-mail Ids.

amazon-personalization

We recently bought some books from Amazon and next day while surfing Amazon again, it started displaying  products with title – “Inspired by Your Shopping Trends”. This kind of practice will make your ecommerce website unique and will help you to increase the sales.

#9 Go For Product Research and Right Pricing Strategy

For an eCommerce website, site search data is very helpful to know what are the latest trends and demands from the users. Use this data to go for quality and the quantity apt for sale. Keep your stocks according to it as the requirements changes with seasons and festivals. By using site search data one can identify the price ranges the customers are looking for; If your customers are searching for low-priced products, offer suitable range of products. Also work on price comparison with your competitors selling same products to reduce the bounce rate and users will only buy after comparing the price from multiple sellers.

Each strategy has its own benefits and if implemented rightly, it will not only improve your website user experience but also will help to increase overall sales. If you already enjoying the benefits of this personalized & smart product recommendation, do share your experience here by comment.

 

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